Tag Archives: Business Growth

Identifying your small business global prospects

In case you haven’t heard, the seven billionth Earthling was born recently.

For the global marketplace, seven billion prospects are exciting. But for growing American small businesses, 96% of those folks live outside the U.S.

Once, small business growth meant expanding to the next county. But in the 21st century, shifts in technologies and demographics have made expanding outside America’s four-walls increasingly compelling. But it has also produced three elemental global business questions: Who are my prospects, how do I connect with them and how do I get paid? Let’s focus on the “Who” first, with these global stats from National Geographic (January 2011), plus my editorializing.

  • GlobalBusinessNineteen percent of Earthlings are Chinese, 17% are Indian and 4% are American. By 2030, the first two will invert.
  • By gender, males barely edge out females: 1.01 to 1.0. But my demographic experts report wide swings in median age among countries, which must factor in any export strategy.
  • In a historical shift, just over half of Earthlings are now urbanites. Remember, city folk use different stuff than their country cousins.
  • Here are global workplace profiles: 40% of us work in services, 38% in agriculture and 22% in industry. This means different things to different industries, but it means something to all businesses.
  • English is the international language of business, but is the first language of only 5% of global prospects. When doing business outside the U.S., be culturally sensitive and patient with the translation process.
  • Breaking news: 82% of your global prospects are literate. If you can read and write you can improve your life, which explains the growth of the middle class in emerging markets. A growing global middle class means more affluent consumers.
  • Computers are luxuries for most Earthlings. But cell phone usage is exploding across the globe and billions who never owned a PC, or used the Internet, will soon do both with a smart phone. Two words, Benjamin: global mobile.

Even though India and China are much in the news, American small businesses should consider export opportunities in our own hemisphere first, especially where trade agreements are in place, like Canada, Mexico, Panama, Colombia and Chile.

In the next article we’ll address the other two elemental questions: How to connect with global prospects and how to get paid.

Write this on a rock… Consider business growth outside of America’s four walls.

The Age of the Customer®, Part 3: The values of online customer communities

Photo courtesy of Mansa Systems

Photo courtesy of Mansa Systems

This is the second of two articles about finding and staying connected to customers as the marketplace continues to evolve.  Last week we talked about creating online communities as a way to find relevance with social media.

Going forward, connecting with prospects and customers will be less about 20th century marketing strategies and more about having at least one type of online relationship with them, including information delivered in one of the online channels like email, texting, even Twitter. And you haven’t created a true online community until members can comment on every aspect of their experience with your business.

Increasingly, prospects will turn into customers more because they’re attracted to the values of your online community than because of what you sell.  Your community values should have three elements:

1.  Brand elements – brand promise and brand image.

2.  Quality information delivered to the community.

3.  The tone of connection the business wants to set with its community. Your “tone” is how brand messages are included in information you deliver to the community, and it can be anywhere from crassly commercial to so subtle it’s almost subliminal.  The “volume” of your tone will depend on your ROI patience.

Establishing community values is a critical element of community growth not only because that’s what attracts members to connect with you, but it also causes them to encourage members of other communities to which they belong to join them in your community. Indeed, the most viral element of any online community is the feeling members have for the community values, which could range from devotion to derision.

In order to foster community longevity and quality, a business should create its own social media platform and technologies, rather than counting on public sites, like Facebook or LinkedIn. Here are a few guidelines:

1.  Establish compelling community values.

2.  Create an environment where communities can flourish around these values.

3.  Acquire the technology that makes online community building possible.

4.  Protect community values and control how the community is served, while accepting that the community founder cannot control member activity.

Ultimately, as a result of their experiences with your online community, members will turn into customers and possibly your best salespeople.

Write this on a rock… Get connected – and stay connected with customers through online communities.